Question categories
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Alternatively, to the left of this section you can use the list of categories which may help you, or the most popular questions other customers have asked can be found below. Simply follow the link that covers your question.
Popular questions
- What is "in debit"?
- What should I do if I think my bill is too high?
- What is "in credit"?
- Where can I find out more about customer service?
- I think you have set my Direct Debit too high, what should I do?
- How do I provide you with a correct meter reading?
- What details do I need when I call with an enquiry?
- Can I pay my bill over the phone?
- I have received a recent gas and electricity bill and it is higher than expected. Why is this? Is my meter faulty? How do I get my meter tested?
- How can I find out which service is best for me?