Payments
- Why do you charge to pay by credit card?
- I pay by Direct Debit. Why have you sent me a refund?
- What happens if I need to go into hospital and haven’t put enough credit in my meter?
- Which types of credit cards do you accept?
- I'm a Weekly Payment Plan customer and have paid 2-3 weeks’ instalments together. Why have you sent me a reminder?
- My final account is obviously wrong, but a Direct Debit has been taken for the full balance. Why?
- My unpaid Direct Debit is due to be resubmitted tomorrow, but I want to change the date. How do I do this?