Your Question
How do I make sure the ScottishPower emails aren't blocked or put in my spam filter?
To ensure that you receive emails from @scottishpower.com you may need to review your email settings for spam blockers. We have compiled some guidance on how to do this for the major commercial UK email providers. Please follow the instructions below:
If you have a separate spam-filtering software program installed on your computer then you will need to add @scottishpower.com to any filters or white lists which are specified within your particular program.
Windows Outlook 2003+
- On the Tools menu, click Options to open the Options dialog box
- On the Preferences tab of the Options dialog box, under E-mail, click Junk E-mail to open the Junk E-mail options dialog box
- Then select Safe Sender on the top tab
- Click Add and enter @scottishpower.com followed by ok
Yahoo Mail/ BT Internet
- Open your Yahoo!/ BT Internet Mailbox
- Click on Options (on the top right hand side of the screen)
- Click on Filters
- Click Add. From here enter @scottishpower.com as the name for the filter. In the 'From Header' make sure 'this contains' is selected on the drop down menu. Click on the text box next to this and enter @scottishpower.com
Hotmail
- Open your Hotmail account
- Click on the Options link in the top right hand corner of the page
- Click on Contacts and then on Safe List
- Type in @scottishpower.com in the available text box and click Add
AOL
- Open your AOL email account
- Click on Settings
- Click on Spam Controls
- Click on Control from whom I get Emails link under Additional Spam Filters
- Click on Custom sender list
- Type @scottishpower.com in the available text box and click Add
- Click on Save on the following two pages
Orange/Wanadoo/FSmail
- Open your email account
- Click on Antispam
- Click on My Approved List
- Type @scottishpower.com in the available text box and click Add
Virgin.net
- Open your Virgin.net account
- Click on Options
- Beneath the heading Filters, click on Add. You will then be taken to the Add Filter Page
- Enter ScottishPower as the Filter name
- Enter From in the Criteria: Search Field
- Enter @scottishpower.com under keywords
- Select From contains @scottishpower.com under Options
- Click on Add Criteria
NTL
Unfortunately it is not possible to override NTL's automatic spam filter mechanism. The best option we can suggest is to set up a spam folder and review its contents regularly. This would be done as follows:
- Open your NTL email account
- Click on the Options link on the left of the page
- Click on Spam
- Click on Send to Webmail Spam folder for 7 days and click Ok
This will send any suspected spam into the folder called Spam. You should then regularly check this folder to see if scottishpower.com has been wrongly identified as spam. If it has then put a tick against scottishpower.com and click on the Move to Folder drop down list and select Inbox.
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