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I have received my ScottishPower online password but I can’t log in?

We suggest that you copy and paste the password from our email directly onto the relevant section of the log in page for our online service.


To copy and paste the password, the following procedure can be used with most PC and Apple Mac computers:

  1. Highlight the password and click the right button on your mouse whilst the pointer is on the highlighted area.
  2. A pop up box will appear and you need to select the ‘Copy' option.
  3. Then go to the ‘My Account' log in screen, right click in the password field and select ‘Paste' from the pop up box.


You can reset your password.

If the email address we hold on record has changed, you will need to log into your account using the old email address and change it by clicking on 'Amend Details' on the 'My account details' screen.

You can log into your online account.

Please note that if you have recently left us and your account has been closed, you have up to 28 days from the date the account is closed in which you can view your account.

If you are still experiencing any difficulty accessing your online account we recommend that you contact us.

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