Your Question
Why haven't I received the email, reply or reminder that I was expecting?
Several things could have happened. - Our email could have ended up in your spam or junk mail folder. - Some of our emails are generated automatically, you would recognise these, as the email starts **THIS EMAIL IS GENERATED FROM AN UNMANNED MAILBOX. WE ARE UNABLE TO RESPOND TO ANY REPLIES TO THIS MESSAGE. THANK YOU. ** If you have inadvertently replied to one of these emails you would not receive a response, as they are not sent to an advisor. Online@ScottishPower.co.uk - Do_Not_Reply@ScottishPower.co.uk
We could have an incorrect or out-of-date email address for you on our records. You can check this by logging into 'My Account' using the email address you last gave us.
If you've used the link to Forgotten Password, you would have seen a message on the screen saying that your email address was recognised. If you didn't receive this message, please re-try 'Forgotten Password'. If you did get the message but didn't receive your password, please Contact Us.
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