Your Question
I’m in credit. Is that my money?
Yes, any credit on your account belongs to you. If your account is still in credit at the time of your annual payment plan review date, this balance can be refunded to you as a cheque or incorporated into future payments to help manage your future monthly installments.
If you would like to know when your next annual review date is, or would like to request a refund outside of your review period please contact us.
Please note that when requesting a refund, you will need to provide your current meter readings and your direct debit payments may need to be reassessed. The refund should be issued within 14 working days by cheque. We are not currently able to refund payments directly into customer bank accounts.
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