Got A Question? Ask Katie

Your Question

What is "in debit"?

Your account is in debit if the total of the payments you've made is smaller than the cost of the energy you've used.

If your account is in debit and you pay by Direct Debit, we may have to increase your payment amount so that you don't build up a debt. If we have to do that, we'll tell you first.

Rate this entry

Was this helpful to you?