Most frequently asked questions
- How can I add my husband or wife as an account holder?
- Can I have an Export meter fitted on the Feed in Tariff (FIT)?
- How often should I read my meter?
- Who are the Customer Care Team?
- I've forgotten my password - how do I login?
- The meter reader called while I was out. How can I give you my meter readings?
- Why do I need to give meter readings when I’m moving home?
- I’m moving home but haven’t sold my old house yet. When should I provide you with my final readings?
- Can I pay my bill online?
- I am a domestic customer why do I need to sign the VAT declaration on my Feed in Tariff (FIT) application form?