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Most frequently asked questions

  • Will my Feed in Tariff (FIT) Cash Back payments show on my utility bill?
  • I have switched to ScottishPower. Will the money I owe my old supplier be transferred to my new account?
  • What is the Debit Card payment scheme?
  • Can I pay my bill by credit card?
  • Why do you need my MPAN and/or MPRN numbers?
  • How do I print my bill?
  • How do you calculate my bill?
  • Where can I find out more about managing my ScottishPower energy account online?
  • How do I read my meter?
  • What is the impact of the price increase?
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