Most frequently asked questions
- What information will I need to tell you if I’m moving home?
- What is a Feed in Tariff (FIT)?
- Can I give you an actual meter reading instead of an estimated reading?
- My MCS installer has fitted an export meter. Can I be paid export units recorded on this for the Feed in Tariff (FIT)?
- What is a multi-rate electricity tariff?
- I've just registered for the Online Energy Service, but I can't login.
- I'm having problems paying my bill
- When will my electricity go back on after a power cut?
- Why isn't my meter reading being accepted online?
- I've just had my meter changed. Do I need to do anything?