Most frequently asked questions
- When should I tell you that I’m moving home?
- What is the 'electricity MPAN' or 'Supply Number'?
- When can I have my credit balance refunded?
- My Feed in Tariff (FIT) generation meter was reading zero when it was installed. Will I be paid from this reading?
- How do I change the payment method on my account?
- I think my meter is faulty. What should I do?
- Can I change the amount of my Direct Debit payment online?
- I'm leaving ScottishPower. Should I cancel my Direct Debit?
- Will my Direct Debit reduce now that I have had Solar Panels installed and receive a Feed In Tariff (FIT) from ScottishPower?
- I have just switched to ScottishPower. What happens next?