Most frequently asked questions
- Can you pay a refund into my bank account?
- Who can I contact if I have any questions about my application?
- What date will the Warm Home Discount payment be made?
- How can I change to a different energy package?
- If I’m in credit, why are you putting my payments up?
- How will I know if I have been selected for Warm Home Discount?
- I've received a paper bill by post - can I pay this online?
- When will I receive payments for my Feed in Tariff (FIT)?
- What should I do if I have a power cut?
- How do I enter my meter readings online?