Most frequently asked questions
- How do you calculate my export payment for my Feed In tariff (FIT)?
- Can I ask for a refund of my Warm Home Discount (WHD)?
- How do I change my Online Energy Service password?
- On the Feed in Tariff (FIT) scheme will you read my meters?
- What is the impact of the price increase?
- Can I change my Direct Debit details online?
- How do I login to the Online Energy Service?
- Can I change the day my Direct Debit payment is made?
- I'm trying to register for a full online energy account, but I keep getting a message that my email address is already in use.
- I have a multi rate meter. Which order should I put my meter readings in when submitting them online?