Most frequently asked questions
- What are the off-peak times of my economy 7 meter?
- Can I set my direct debit payments at whatever level I like?
- I've tried to login, but keep getting the message 'Your email address is not recognised'.
- What should I do if my meter readings are wrong?
- How will the Warm Home Discount payment be made?
- How do I tell you that I’m moving home?
- How do I apply for Warm Home Discount (WHD)?
- How can I contact ScottishPower if there's an emergency with my energy supply?
- When can I apply for Warm Home Discount (WHD)?
- I've lost the payment card / key for my prepayment meter. What should I do?